Frequently Asked Questions
Everything you need to know about your skincare journey.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.
What is your return policy?
We offer a 30-day return policy for most products. If you are not completely satisfied with your purchase, please contact our support team to initiate a return for a refund or store credit.
Are Dr. Idriss products safe for sensitive skin?
Yes, our formulas are developed with efficacy and skin barrier health in mind. However, we always recommend patch testing a new product on a small area before full application.
Do you ship internationally?
Currently, we ship to select countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order has been dispatched, a tracking link will be sent to the email address provided at checkout. You can use this link to monitor real-time updates.
Are your products cruelty-free?
Absolutely. We are committed to ethical beauty practices and do not test any of our products or ingredients on animals.